Upgrade from V2 firmware to V5 firmware with iOS

Mixers must have Firmware Version 2.14 or greater and Bootloader Version 2.24

For Mixers with Bootloader Version 2.23 or less, the customer will NOT be able to update the Mixer via the iOS app, but will need to purchase a Firmware Update Card from Hear Technologies. Please contact Technical Support.

Note: Refer to Hear Back PRO User Guide on how to check Firmware Version

Steps

  1. Download and install the latest V5 PRO Hub firmware
  2. Launch the Hear Back PRO iOS app (ensure the app is the most current version on the Apple App store)
  3. Follow the onscreen instructions to connect your PRO Hub to your wireless network (See Fig. 1)
  4. Connect your PRO Mixers to the Hub, wait for them to boot and appear in the ‘Devices’ list of the app
  5. Tap the settings icon at the bottom of the ‘Devices’ list to navigate to the firmware/settings page (See Fig. 2)
  6. Tap the ‘Update Available’ prompt under the firmware section (See Fig. 3)
  7. Follow the onscreen instructions to download and update your PRO Mixers with the V5 Firmware (See Fig. 4)
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Fig. 1

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Fig. 2

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Fig. 3

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Fig. 4

Downgrade from V5 firmware to V2 firmware with iOS:

Steps

  1. Download and install PRO Hub firmware version V2.10
  2. Launch the Hear Back PRO iOS app
  3. Follow the onscreen instructions to connect your PRO Hub to your wireless network (See Fig. 1)
  4. Connect your PRO Mixers to the Hub, wait for them to boot and appear in the ‘Devices’ list of the app
  5. Tap the settings icon at the bottom of the ‘Devices’ list to navigate to the firmware/settings page (See Fig. 2)
  6. Tap the ‘Update Available’ prompt under the firmware section (See Fig. 3)
  7. Follow the onscreen instructions to download and downgrade your V5 PRO Mixers to a previous firmware version (See Fig. 4)
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Fig. 1

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Fig. 2

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Fig. 3

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Fig. 4

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