Service Department

Hear Technologies is committed to providing you the industry's best customer service.

If your Hear Technologies equipment needs service, please fill out the form and we will respond soon with confirmation and coordinate scheduling and payment.

Estimates

Please submit the Service Department Contact Form to the right.
Note: Estimates that are declined will be charged a $50.00 fee and return shipping. The fee will be waived if estimate is approved.

Warranty Service

A copy of your bill of sale (receipt) is required with your return. If a copy of the original purchase receipt is not provided, your product will be deemed out-of-warranty and our hourly rates will apply.

Hear Technologies warrants the equipment against defects in materials and labor to the original purchaser for a period of one year from the original date of purchase. Learn more about our Limited Warranty. 

Customer is responsible for inbound shipping. Hear Technologies will return ship the unit via ground for domestic repairs. *International overseas shipping and any special shipping (next day, 2nd day air, etc.) is the responsibility of the customer.

Out-of-Warranty Products

All current Hear Technologies products are repaired at a rate of $110.00 per hour, plus parts and return shipping. The minimum charge for any repair is $50.00.

Repair Policy

• Accepted payment method is PayPal.
• Repairs performed by Hear Technologies are warrantied for 90 days.
• Abuse, misuse, alteration, and an “act of God” are not covered.
• As of 31 March 2025, discontinued products will no longer be serviced or repaired.
• For an estimate, please contact us via the Service Department Contact Form to the right. Note: Estimates that are declined will be charged a $50.00 fee and return shipping. The fee will be waived if estimate is approved.

Discontinued Products

As of 31 March 2025, Hear Technologies will no longer service or repair discontinued products.
For archived product information, visit our Support Knowledge Base.

Do you own the discontinued, original Hear Back (Legacy) system?
Check out our direct replacement – Hear Back OCTO.