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Tech Support

If you need help from our highly skilled Tech Support, the easiest and quickest way to get your solution is by phone. Hear Technologies is committed to providing you the industry's best customer service.

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Warranty Registration

Activate your 1-year limited warranty.

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Hear Technologies warrants the equipment against defects in materials and labor to the original purchaser for a period of one year from the original date of purchase.

Proposition 65

California law warning individuals of potential exposure to certain chemicals.

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Service Center

Contact Service Department

Warranty Service - a copy of your bill of sale (receipt) is required with your return. If a copy of the original purchase receipt is not included, your product will be deemed out-of-warranty and standard flat rates will apply.

Out-of-Warranty Products - please see the list of flat rate service charges below.

Return Merchandise Authorization (RMA)

A RMA number is required to return a product for repair. Contact our Authorized Service Center to request an RMA Form.

Flat Rate Service
Hear Back Mixer $69.95
Hear Back Mixer Option 8 Modification** $99.95
Hear Back Hub* (Excludes Power Supply) $95.00
Freedom Back Receiver $69.95
Freedom Back Transmitter $69.95
** For Option 8 modifications: Mixers with serial numbers before 0636-Mxxxxxxxx require more extensive modification and are billed at US$129.00 each (plus shipping). Please note that this price is only for the Option 8 modification of older Hear Back Mixers, not the price of the standard Flat Rate Service on any Hear Back Mixer, which is $69.95 plus shipping. Option 8 Modifications INCLUDE same services rendered under Flat Rate Service.
*If a Power Supply Module is replaced in a Hub, it is an additional $109.50 for a total of $204.50.
All Flat-Rate repairs include a complete overhaul of the unit(s) at no extra charge.
NOTE: Shipping is not included in the above prices.
Prices listed in U.S. dollars.

Downloads

Product Brochure

Hear Back OCTO

Guides:

Hear Back PRO

Firmware Updates:

Mix Back

Guides:

Application/Product Notes:

Label:

Freedom Back

Guides:

Application/Product Notes:

WSG Bridge:

Guides:

Firmware Updates:

  • WSG Bridge Dante Card Firmware Version 1.0.0.4 (Updated March 16, 2018) - Upgrades the Dante version to 4.0.8.2, and adds adds static IP addressing
    • Mac OS X (10.9.5, 10.10.5, 10.11, or greater)
    • Windows (7 SP1, 8.1, 10 or greater)

Extreme Extenders

Guides:

Application/Product Notes:

Discontinued Products

Products

Hear Back OCTO

Hear Back PRO

WSG Bridge

Switch Back M8RX

Mix Back

Freedom Back

Future Sonics

Accessories

Support

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Downloads

Warranty Registration

Discontinued Products

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