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PRO Connect

Getting Started with PRO Connect​

If you are having problems communicating with your Switch Back PLUS from the PRO Connect Application please follow this guide to get started with your system.

STEP 1: Install PRO Connect​

The PRO Connect Application can be obtained here:

STEP 2: Connect Dante to Computer​

  • Connect your Dante network to a physically wired Ethernet port on your computer
  • Make a note of which interface you selected

STEP3: Configure Dante Network​

Use Dante controller to select the interface you connected to in STEP 2.

note

The Dante interface should most likely be the same as the PRIMARY interface.

STEP 4: Select the Dante Mode​

Ensure you are in PRO Connect's Dante mode of operation (not PRO mode). Use the dropdown here:

Select Dante Mode

STEP 5: Select Devices Interface​

  • Select the correct ethernet port in the PRO Connect application for your Dante Devices Interface in the app's Settings page. This should be the Ethernet interface that your Dante network is connected to.
Select Dante Interface

STEP 6: Wait for Devices​

Wait until your PLUS device is displayed in the PRO Connect device list.

PLUS Device List

STEP 7: Update Switch Back PLUS​

Use the Updates tab to perform an update of any Switch Back PLUS devices on your network.

  • Your PLUS firmware will automatically be checked against the latest version in the cloud.
  • Plan at least 15 minutes to complete this update.
  • Follow all in-app instructions.

Troubleshooting​

Here are some notes that can help with troubleshooting your network.

  1. Make sure you follow all of Audinate's Network Requirements
  2. Your Device Interface in PRO Connect must match the device interface you have selected in Dante controller.
  3. The PRO Connect Application uses the following network ports to communicate with Switch Back PLUS devices. Ensure your IT infrastructure allows access to these ports:
warning

These protocols and ports MUST BE enabled when you install the PRO Connect Application. The App should request certain permissions during the install process or on its first boot. You must allow these network permissions.

  • To manage network permissions for an app on a Mac, go to System Settings > Privacy & Security > Local Network to toggle access for specific apps
ProtocolPortInformation
MDNSUDP port 5353Network discovery on multicast address 224.0.0.251
OSCTCP port 3032Control and status between PRO Connect and the PLUS device
HTTPTCP port 80Firmware updates utilize ws://{device IP}/ws and http://{device IP}/upload